18th September 2025
On Tue, 4 Feb 2025 at 16:04, Complaints <Complaints@cqc.org.uk> wrote:
Dear Ms Oliver and Ms Macpherson,
I have been made aware of the below correspondence by the Information Access Team.
The information of concern you have shared in respect of the care provided to your daughter, has been passed onto the National Customer Service Centre (NCSC). They will record this information within the central recording system, and this will then be considered by the Integrated Assessment and Inspection Team (IAIT).
Concerns about registered services should be shared via enquiries@cqc.org.uk, or via the alternative methods listed within the following link: Report a concern if you are a member of the public – Care Quality Commission. This provides details of how to complaint about a care provider.
Please note, the remit of the CQC does not allow us to investigate individual complaints about the services we regulate, or take them forward on an individual’s behalf. The following link provides further details as to how we use information shared with us about peoples experiences: How we use information and data – Care Quality Commission.
As outlined in my previous reply, I am still in the process of handling your complaint about CQC and will provide a further response as soon as I am in a position to do so.
Kind regards,
Sarah Wright
Complaints Officer – National Complaints Team
